To give continuity to the first 'Tic Tac Toe’ plan, which was for the 2012-15 period, the company designed a new plan for 2016-20, which has the same name and is similarly drafted with three core areas, although its strategic lines and corresponding programmes have been extended. The objective is still to respond to the three great crises (economic because of the change of model, social because of demographic change, and environmental because of climate change) detected in 2012 and that are still present in 2016.
The new sustainability plan was implemented, starting with the writing of a new Sustainability Policy, signed in January 2016 by the bank Board of Directors. To write it, the impacts of the bank's activity on society were first analysed, along with the impact society has on the bank, in line with the principles contained in the Good Governance Code for Listed Companies published by the CNMV in February 2015 on corporate social responsibility. Multiple activities were also done to find out the opinions of the bank's stakeholders. Meriting mention are:
As a result of all of these suggestions, 18 strategic lines were established for the 2016-2020 plan.