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Small businesses

In constant contact with customers

Companies with less than 5 million euros in business volume continue to be attended to at Bankinter's universal branch offices. In order to provide a specialized quality service, a total of 243 specialists have been deployed, in addition to branch managers.

In an environment of strong competition, falling margins and stagnation of credit demand in 2016, this segment placed a focus on the larger SMEs (with at least one million euros in yearly revenue), with a relationship model based on short-term financing and the transactional business, with support for their day-to-day activity, with the aim of reinforcing their professional relationship with the bank. It launched new products, such as tax financing and advances on VAT refunds for exporters.

The small companies segment reflected 65,617 direct customers at the end of 2016. 

This strategy, while not only helping to improve customer retention and acquisition, increased the volume of financing by 169 million euros, mainly in investment for working capital, which amounted to 4,976 million euros at 31 December. Transactions totalled 18,344 during the year, compared to the 16,600 seen in 2015.

In addition, the focus on customers' transactional business increased customer funds by 387 million euros, and reduced their cost to virtually zero. These are the reasons why gross operating income amounted to 142.5 million euros, 9.5 million more than the previous year. These better results were also boosted by significant improvement in the rate of non-performing loans, which decreased by 91.6 million euros in 2016, with their cost falling from 68.4 million euros in 2015 to 51.4 million euros in 2016. 

The objective for the current year is to continue deepen the 2015 strategy by capitalising on the advantages of the new business structure for legal persons implemented last year, which divided it into SMEs, medium-sized companies and Corporate Banking, in order to give them specific treatment in accordance with their size.


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