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Shareholders' Office

The relationship with shareholders is based on the ‘Usted Primero’ (You First) project

Preferential attention

The relationship with shareholders is based on the ‘Usted Primero’ (You First) project, which uses physical and electronic media to ensure that these shareholders are the first to hear about of any news that may be of interest to them, such as dividend payments, quarterly results or material facts that the Bank notifies the CNMV of (capital increases, changes in the Board and so on). 

In addition, the Shareholders' Office receives and passes on the suggestions of shareholders and clarifies any queries that they may have personally and directly. The most frequent queries relate to the current or historical share price, dividend amounts and payment dates, the content of the corporate report and details on the annual general meeting of shareholders. 

The Shareholders' Office also reports internally and to supervisors on changes in the shareholder structure. It also ensures adherence to the Securities Market Code of Conduct, which Bankinter employees must observe with regard to the Bankinter share. 

Shareholder register and AGM

In 2017 the Bank successfully completed the work resulting from the Reform of the Securities Clearing, Settlement and Registration System in Spain, which harmonises post-trading processes with those of Europe. Ensuring continuity in the maintenance of the shareholders' register was one of the challenges that required most effort. 

During the year, the trend towards an increase in the number of foreign institutional shareholders in the shareholder structure continued and they now hold 46.5% of share capital.

The annual general meeting, the Bank's maximum decision-making body, was held on 23 March 2017, with a quorum of 72.29%, which was in line with previous years and above the average among Ibex-listed companies (71.96% in 2017). The meeting approved payment of a gross final dividend of 0.0682 euros per share, which took total remuneration for 2017 to 0.25 euros per share. 

During the year, the trend towards an increase in the number of foreign institutional shareholders in the shareholder structure continued and they now hold 46.5% of share capital.

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