SMEs

An ever closer relationship

Bankinter's business for legal entities is structured into three segments: SMEs (up to 5 million euros in annual turnover), medium-sized enterprises (between 5 and 50 million euros) and corporate banking (more than 50 million euros), for the purpose of providing the appropriate service for each of their needs.

With regard to SMEs, in 2017 the business stepped up its rate of growth compared to the previous year, despite growing pressure from the competition and the drop in prices, especially in short-term financing. All of the key figures for this segment improved, most notably the number of customers (+5.1%), total customer loans (+3.9%) and the volume of customer deposits (+14.2%). 

The contribution of SMEs to the Bank's gross operating income amounted to 148.1 million euros in 2017, an increase of 10%, and which, together with the 40% reduction in the cost of non-performing loans and cost savings, enabled it to reach a profit of 41.5 million euros, up 292% on 2016.

The main milestone for 2017 was the consolidation of the tax payment loan, of which a total of 199.6 million euros were arranged, an increase of 618% on the previous year. This was underpinned by the launch of online pre-authorisations for this product, which enabled companies to have immediate access to the loan, 100% digitally and without any red-tape.

Accompanying customers in their day-to-day business

All of this fits into the Bank's strategy, of not only increasing the number of customers, but also forming a closer professional relationship with them, strengthening transactional banking and accompanying them in their day-to-day business. 

To achieve this goal, Bankinter has a professional team of 258 managers, who carry out their work in universal branches and which assisted a total of 68,581 customers distributed throughout Spain as of 31 December 2017.

The objectives set for 2018 focus on continuing to increase market share and maintaining the high growth rates of the previous year in terms of customers, the balance sheet and profits.